This Refund Policy explains how refunds work for paid Stardix Chatbot subscriptions sold by Stardix (“Company”, “we”, “our”, or “us”). By purchasing a subscription, you agree to this policy together with our Terms of Use.
1. Nature of the Product
Stardix Chatbot is a digital Software-as-a-Service (SaaS) product. Access to the service is delivered electronically after purchase. Because the product is digital and access begins immediately, sales are generally non-refundable except as described below or as required by applicable law.
2. Subscription Billing
Paid plans renew automatically at the end of each billing period (monthly or yearly) until canceled. You can cancel at any time from your Billing settings. Cancellation stops future renewals; you keep access until the end of the period already paid for.
3. Standard Refund Rule
Fees already paid for a billing period are non-refundable, including unused message allowance, unused training capacity, or unused days remaining in the period.
4. Exceptions
We may issue a refund or credit at our discretion in cases such as:
- duplicate charges or clear billing errors;
- a charge made after a confirmed cancellation that should have prevented renewal;
- a material service outage that prevented reasonable use of a paid plan;
- other exceptional circumstances we choose to accommodate.
Where required by consumer-protection law in your jurisdiction, you may have additional rights that this policy does not limit.
5. Free Plans and Trials
Free plans and any promotional trials do not involve a paid charge and are not eligible for refunds.
6. Plan Changes and Upgrades
If you change plans, the amount due is handled through our payment provider according to the checkout or plan-change flow at the time of the change. Plan changes do not automatically create a refund for earlier periods unless we expressly confirm one.
7. How to Request a Refund
To request a refund review, email us with your account email, the approximate charge date, and a short description of the issue:
team@chat.stardix.co
We aim to respond within a reasonable time. Approved refunds are processed through the original payment method via our payment processor (Paddle) and may take several business days to appear on your statement.
8. Chargebacks
Please contact us before filing a chargeback so we can help resolve the issue. Unresolved chargebacks may result in suspension of the related account.
9. Changes
We may update this Refund Policy from time to time. The updated version applies to purchases made after it is posted. Continued use of paid plans after changes also constitutes acceptance for future renewals.
10. Contact
Questions about this policy: team@chat.stardix.co